THE LOCATION WAS GREAT WITHIN WALKING DISTANCE OF OUR EVENT, THE FACILITIES WERE CLEAN , ROOM WAS A GREAT SIZE , BED WAS COMFORTABLE, VIEW AT NIGHT WAS GOOD , DURING THE DAY YOU COULD SEE ALOT OF CONSTRUCTION WHICH IS NOT THEIR FAULT . NICE PARTY VIBE AT NIGHT AT THIER BAR , NICE POOL ON THE 16TH FLOOR , THEY HAVE A FITNESS CENTER AND SPA ON-SITE
Jeff
กุมภาพันธ์ 2566
I loved the staff! They made me feel very welcomed from the moment I arrived. I had the pleasure of being checked in by Damion who took the time to speak to me and explain everything in detail. He introduced me to the staff that was working with him at the front desk who were equally as pleasant. At breakfast I was greeted by Jeremy who was amazing. My boyfriend and I really enjoy the service and conversation with him each morning. We had an all around great stay!
Dejacapri
เมษายน 2566
We stayed here for a Stars game. The stadium is literally across the street. Staff was pleasant, the room was amazing, and everything was sparkly and clean. Exactly what you would expect from a place like the W.
Amanda
เมษายน 2566
Location is superior, especially in our case going to a concert at American Airlines Center. The hotel is approximately 500 feet from the entrance to American Airlines Center. Great location and the majority of staff are very helpful.
Jeremy
กุมภาพันธ์ 2565
Location is fantastic. Steps from AA center, restaurants, bars. The view from our corner suite AA center view was awesome. But….. the bed in our $500 + room had the most uncomfortable bed either of us have ever experienced. The room would not cool below 72 degrees no matter what you set it on. Also not cool for a room this price. We loved the corner suite lay out and the balcony. But this room faces AA center is mostly windows, purposefully the problem with that is it’s like being on the Vegas strip because of the flashing bill boards at AA center. They did try to accommodate that with really heavy block out curtains but they just didn’t do the job. This is an amazingly appointed room that was extremely uncomfortable for us because we were hot, had flashing lights in our face, and had a seriously uncomfortable bed. Worst two nights of sleep I can remember in a hotel room. The valet service was great, really great guys doing that job. The front desk people had NY attitudes and were very unfriendly and unhelpful. The spa and hotel bar were very nice and we had good service. Overall I would not stay there again which is unfortunate. I’m not willing to pay that price for controlled temps and board like bed.
Randy
ตุลาคม 2564
Location was awesome for the Dallas Stars game. The room was clean. The breakfast was delicious and the service outstanding.
Sonia
มีนาคม 2566
The customer service and the location of the hotel were perfect! The room was extremely clean👍🏻 …. …AND ABSOLUTELY THE BEST POOL BY FAR!
Alan
พฤษภาคม 2565
The location is superior right across from American Airlines, all restaurants and bars and valet were open at all times, the staff went above and BEYOND! Amazing, we will be back.
Lacie
มีนาคม 2566
Location was awesome!! The bed was okay, Staff was very helpful. We forgot toothpaste and they gave us some.
Robert
ธันวาคม 2564
The location was the reason we picked this hotel.
Clement
มิถุนายน 2565